Privacy Policy
ToysQatar.com Privacy Policy (hereinafter referred to as “we”, “our”, “us”) is committed to protecting the privacy of each individual customer. We are always here to answer your questions about the privacy of the personal information you provide to us or that we obtain through other means, and how we use and share it. Simply contact our customer service helpline if you have any questions or concerns that have not been addressed in this document.
How we use your information:
We use your information only to fulfill your order and send you specially selected email messages about deals that we think will be of interest to you. We do not sell your information to any third-party entities and only share it with our trusted partners who help make your experience on ToysQatar what it is. We are responsible for protecting your personal information from unauthorized access by third parties. The details we collect from you do not include your credit card details.
How we obtain your information:
We collect a range of personal and statistical information about every person who uses our website – whether you are a registered user or not. We store all your information with the utmost privacy and security. We also adhere to industry data security standards for payment card processing, which means we regularly assess all of our IP addresses for external interference and use secure socket layers (SSLs), which encrypt data when you log in or make a payment.
Personal information we request:
All registered users are asked to provide us with the following personal details:
- Full name
- Email address
- Contact number
- Billing address
- Shipping address(es)
- Child’s name/birthdate/gender (if applicable)
Please note that any credit card details collected from you will not be stored, sold, rented, or shared with any third party. This information is not even available to our own employees, even if we wanted to access it. In addition, your credit card transactions are managed by trusted and authorized partners to ensure the security of your credit card information during every transaction. We also store all personal details provided to us by non-registered users and use them in the same way we use information provided by registered users.
Other information we may collect may be collected by Toys Qatar and our third-party partners, such as advertisers and content providers, who collect statistical information about you while you use our site. This statistical information may include the user’s location online (e.g., the URL address from which the user last came, the user’s IP address, and the types of domain names used such as .com and .ae), the type of browser, the language in which the content is displayed in the country and telephone area code where the computer is located, and the web pages of our site that were viewed during the visit, the advertisements that were clicked, and any search terms that were entered on our site. We do not use this information to personally identify you and may collect it even if you are not a registered user of Toys Qatar.
We also record all telephone calls and save all email messages that our customers deal with Toys Qatar. This is for the purpose of quality monitoring and service development, but we may also collect additional personal data and information from your phone calls and email messages. We do not store any information for longer than the life of our site. Cookies are small text files that collect non-personal information about website visitors. IP addresses and ULRs are collected through the use of cookies, as well as the date and time of our site visit. Cookies help personalize your online experience and are used on most commercial sites. They allow us to assist in providing you with the most relevant offers, advertisements, and features, and allow you to save personal details on your browser, such as your password, which can be accessed the next time you visit our site. You can adjust your browser to alert you when a website tries to send you cookies as well as block all cookies when you visit our site. Blocking cookies means you can only use Toys Qatar for browsing and searching instead of purchasing products. By using cookies, we can track the previous websites that our visitors and other users visited by IP address, as well as the search terms entered by users. Cookies are only used for statistical analysis of traffic flows to improve our website and are never stored in a way that can identify individual users. Therefore, they are not used to collect personal information about you. The statistical data collected as a result of cookies is not transferred to our external partners in a form that reveals any of your personal data related to them. Please note that our advertisers and content providers on our site may also use cookies to collect data about traffic flows on their own. We ensure that all of our partners follow strict security and privacy procedures.
Why do we collect this information?
We collect this information so that we can personalize your shopping experience and ensure that you can easily find what you really want and need. We also use it to process your orders efficiently and accurately (i.e., we may need to contact you to confirm your address), for statistical and research purposes, to ensure that you are included when we think about making changes to the site and/or adding a new product, and to ensure that the web content ads that appear on your screen are designed specifically to suit your needs. We will only contact you via email regarding special offers and deals that have been approved by you in advance.
We use cookies to evaluate the ads that reach you and any areas of the site that are displayed more than others. By measuring traffic flow in this way, we can evaluate our most popular features as well as the areas that need improvement. We do not store any information from cookies for longer than your session on our site, although you can choose to store information by saving your cart or password.
Who do we share your information with?
We share your personal identification information with reputable third parties who help process your order, such as delivery teams, logistics services, and payment processing agencies. All third parties working together to process your order have strict confidentiality and security procedures and are committed to preventing the misuse of your personal information. We also reserve the right to share your personal data if we believe it is necessary to comply with the law or to protect the safety of games in Qatar, our users’ safety, or to protect the rights of Qatar Games’ property.
We may share non-personal information, such as your URL address or IP address, with external advertisers or advertising companies. This information cannot be traced back to your personal data.
Information Security
The security of your personal data is of utmost importance to us, and we use strict security measures to ensure that your details cannot be accessed by third parties we have no trusted relationship with. We comply with industry data security standards for payment card processing, which means we regularly assess the exposure of all our IP addresses to external interference and use Secure Socket Layers (SSL) encryption to encrypt data when logging in or making payments.
Your Information and Your Rights
You have the right to view all or any part of the personal identification information we hold about you if you make a written request to us. Simply contact us and ask us to provide you with all the personal identification information we store about you. You also have the right to change any personal identification information we hold in our records. See the next paragraph for more details.
Changing Your Personal Information on Toys Qatar
Once you change or review your personal information on Toys Qatar, we will only contact you or refer to you using the latest information you have provided. Since we make regular backups of the information, we may not be able to completely delete your previous details, but we will not use them for any promotional and/or customer contact reasons.
To change or review any of the personal information we hold about you, simply contact us by phone or email.
Terms of Use
By joining and/or using Toys Qatar, you acknowledge that you do not consider the announced privacy policies to be a violation of your rights. Please note that our privacy policy is regularly updated and that users are bound by the latest policy update. Therefore, it is the responsibility of the customer/user to continue to check our privacy policy for updates. By registering for a Toys Qatar account, you also confirm that you do not object to us contacting you via any of the contact details you provided us with during or after registration.
Contact Information
Please contact us via toysqatar.com or call us at +974 5001 5992. We aim to respond to all email messages within 48 hours or less. Thank you for your patience and understanding.